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Refund Policy

Effective: January 25, 2025

This policy outlines the refund terms for paid services on PSYDA.

Article 1 (Purpose)

This Policy aims to protect users' rights and establish a smooth transaction order by clarifying matters concerning payment, withdrawal of subscription, and refunds for paid services provided by the Company, in accordance with the Act on Consumer Protection in Electronic Commerce, etc.

Article 2 (Scope of Application)

This Policy applies to the following paid services provided by the Company:

  • - Subscription services (BASIC, PRO, EDUCATION, PROFESSIONAL, ENTERPRISE)
  • - One-time products (diagnosis packs, case study packs)
  • - Certificate issuance
  • - Other paid services determined by the Company

Matters not specified in this Policy shall be governed by the Terms of Service and applicable laws.

Article 3 (Payment Methods)

The Company offers the following payment methods:

1. Credit Card

  • - Major domestic and international credit cards such as VISA, MasterCard, JCB, and American Express
  • - For cards issued overseas, differences may arise due to exchange rate fluctuations

2. Debit Card

  • - Debit cards from major domestic banks

3. Bank Transfer

  • - Real-time bank transfer
  • - Virtual account deposit

4. Mobile Payment

  • - Major domestic mobile carriers (SKT, KT, LGU+)
  • - Monthly payment limits follow the carrier and the user's settings

5. Bank Deposit Without Bankbook

  • - Service provided after deposit confirmation
  • - Deposit deadline: within 3 days of order

6. Easy Payment

  • - Naver Pay, Kakao Pay, Toss, etc.
  • - Subject to the policies of each easy-payment provider

Article 4 (Payment Process)

1. General Payment

  1. 1. The user selects the service to purchase
  2. 2. Enter payment information and select a payment method
  3. 3. Request payment approval
  4. 4. Payment approval through the PG company
  5. 5. Payment completion and receipt issuance
  6. 6. Grant of service access rights

2. Subscription Payment

  1. 1. The general payment process above is followed at the first payment
  2. 2. Automatic payment is attempted 24 hours before the subscription period expires
  3. 3. Upon successful payment, the subscription period is automatically extended
  4. 4. Upon payment failure, the user is notified by email and app push
  5. 5. Re-payment is attempted within 7 days (once per day)
  6. 6. The subscription is automatically canceled after 7 days

3. Institutional Payment

  • - Separate tax invoice issuance
  • - Invoice-based payment or prepayment
  • - Subject to the conditions specified in the contract

Article 5 (Pricing and VAT)

1. Displayed Prices

  • - All prices include value-added tax (VAT)
  • - For payments in foreign currency, the exchange rate is applied based on the payment date

2. Price Changes

  • - The Company may change service prices and will give notice at least 30 days in advance
  • - For members already subscribed, the existing price applies until the end of the current subscription period
  • - In the event of a price increase, the user may cancel the subscription

3. Discounts and Promotions

  • - The Company may offer promotion codes, discount coupons, etc.
  • - Discounts cannot be combined and may be subject to specific conditions
  • - Promotion periods and conditions can be found on each promotion page

Article 6 (Withdrawal of Subscription and Refunds)

1. Subscription Service Refunds

Monthly Subscription (BASIC, PRO)

Full Refund Conditions:

  • - Within 7 days of the payment date
  • - And the service has not been used at all
  • * Definition of "use": performing at least one of the following — starting a session, viewing diagnostic criteria, or exporting a PDF

Partial Refund Conditions:

  • - No refund if the above conditions are not met
  • - However, if the service could not be provided due to reasons attributable to the Company:
  • Refund amount = (subscription fee / 30 days) × number of unused days

Refund Exclusions:

  • - When the use agreement is terminated due to reasons attributable to the user
  • - When the user has already used the benefits provided (discounts, free periods, etc.)
Annual Subscription (BASIC, PRO)

Full Refund Conditions:

  • - Within 7 days of the payment date
  • - And the service has not been used at all

Partial Refund Conditions:

  • - After 7 days and within 3 months:
  • Refund amount = annual subscription fee - (monthly subscription fee × number of months elapsed) - penalty (10%)
  • - After 3 months: no refund
  • - However, in case of reasons attributable to the Company, a refund is calculated on a pro-rata basis
Institutional Subscription (EDUCATION, PROFESSIONAL, ENTERPRISE)
  • - Subject to the refund conditions specified in the separate contract
  • - Generally, the following conditions apply:
  • * Full refund within 14 days of the contract if unused
  • * After 14 days: refund on a pro-rata basis against the contract period, less a penalty (20%)
  • * After 6 months: no refund

2. One-Time Product Refunds

Diagnosis Pack / Case Study Pack

Full Refund Conditions:

  • - Within 7 days of purchase
  • - And the purchased content has not been viewed at all

No-Refund Conditions:

  • - When the content has been viewed at least once
  • - After 7 days
Certificate Issuance

No Refund:

  • - No refund is possible after a certificate has been issued
  • - However, order cancellation before issuance is possible

3. How to Request a Refund

  1. 1. Use the 'Request Refund' menu within the service
  2. 2. Apply via customer center email (support@psyda.com) or phone
  3. 3. Provide the refund reason and payment information
  4. 4. The Company reviews the refund approval (within 3 business days)
  5. 5. Upon approval, the refund is processed (takes 3-5 business days)

4. Refund Processing Methods

  • - Credit card: payment cancellation → card company approval reversal (3-5 business days)
  • - Debit card: payment cancellation → bank deposit processing (3-5 business days)
  • - Bank transfer: deposit to the account designated by the user (3-5 business days)
  • - Mobile payment: payment cancellation → carrier billing cancellation (reflected in the next bill)
  • - Bank deposit without bankbook: deposit to the account designated by the user (3-5 business days)

5. Refund Fees

  • - Refunds due to the user's simple change of mind: the greater of 10% of the refund amount or the actual payment fees incurred
  • - Refunds due to reasons attributable to the Company: no fee
  • - Credit card payment fees, remittance fees, etc., are borne by the user

Article 7 (Restrictions on Withdrawal of Subscription)

In the following cases, withdrawal of subscription is restricted pursuant to Article 17(2) of the Act on Consumer Protection in Electronic Commerce, etc.:

  • 1. When the goods, etc., are lost or damaged due to reasons attributable to the user
  • 2. When the value of the goods, etc., has significantly decreased due to the user's use or partial consumption
  • 3. When the value of the goods, etc., has significantly decreased over time to the extent that resale is difficult
  • 4. When the packaging of reproducible goods, etc., has been damaged
  • 5. When the provision of services or digital content under Article 2(5) of the Framework Act on the Promotion of Cultural Industries has commenced

Article 8 (Subscription Management)

1. Automatic Renewal

  • - Subscription services are automatically renewed upon expiration of the subscription period
  • - If you do not want automatic renewal, you must cancel auto-renewal at least 24 hours before the subscription period expires
  • - How to cancel auto-renewal: 'Subscription Management' > 'Cancel Auto-Renewal' within the service

2. Subscription Pause

  • - The Company does not currently offer a subscription pause feature
  • - If you wish to temporarily suspend your subscription, you must cancel and re-subscribe

3. Subscription Changes

Upgrade to a higher plan:

  • - Applied immediately
  • - The difference is calculated on a pro-rata basis and charged immediately
  • - Example: monthly BASIC (₩9,900) → monthly PRO (₩19,900)
  • * If changed on day 15: (₩19,900 - ₩9,900) × 15/30 = ₩5,000 charged

Downgrade to a lower plan:

  • - Applied from the next payment date
  • - Higher-plan benefits are maintained during the current subscription period
  • - No refund of the difference

Cycle change (monthly ↔ annual):

  • - Applied after the current subscription period ends
  • - Immediate change not available

4. Subscription Cancellation

  • - Can be canceled at any time
  • - Upon cancellation, the service can be used until the end of the current subscription period
  • - Automatic renewal stops after the subscription period ends
  • - When re-subscribing after cancellation, existing data is retained, but benefits (discounts, etc.) may not apply

Article 9 (Payment Failure and Arrears)

1. Handling of Automatic Payment Failure

  1. 1. Automatic payment is attempted 24 hours before subscription expiration
  2. 2. Upon payment failure, the user is notified by email and app push
  3. 3. Re-payment is then attempted once per day for 7 days
  4. 4. Upon successful re-payment: the subscription period is extended immediately
  5. 5. After 7 days: the subscription is automatically canceled and service access is restricted

2. Reasons for Payment Failure

  • - Insufficient balance
  • - Card limit exceeded
  • - Card loss/theft report
  • - Card expiration
  • - Card company approval denial
  • - Other technical errors

3. Payment Information Changes

  • - The user may change the payment method at any time
  • - How to change: 'Subscription Management' > 'Change Payment Method' within the service

4. Arrears Management

  • - If there are arrears, new subscriptions or product purchases are not possible
  • - Service use resumes after the arrears are paid
  • - Legal action is possible in the case of long-term arrears

Article 10 (Overpayment)

1. Causes of Overpayment

  • - Duplicate payment due to a system error
  • - Incorrect amount charged
  • - Automatic payment due to delayed refund processing
  • - Other reasons attributable to the Company

2. Refund of Overpayment

  • - In the event of overpayment, the Company processes the refund without delay
  • - Refund method: refund to the original payment method (or, if not possible, an account designated by the user)
  • - Refund period: within 3 business days of confirming the overpayment

3. Reporting Overpayment

  • - The user must report any overpayment to the customer center immediately
  • - How to report: support@psyda.com or by phone
  • - Information required when reporting: payment details, overpayment amount, cause

Article 11 (Receipts and Tax Invoices)

1. Receipt Issuance

  • - Automatically sent by email upon completion of every payment
  • - Request for additional issuance: 'Subscription Management' > 'View Receipts' within the service

2. Cash Receipts

  • - Available for cash payments (bank transfer, bank deposit without bankbook)
  • - How to issue: enter cash receipt information at payment (mobile phone number or business registration number)
  • - Issuance time: immediately after payment completion

3. Tax Invoices

  • - Available only for business members (institutions)
  • - Request for issuance: by email between the 1st and 5th of each month (finance@psyda.com)
  • - Required information: business registration number, company name, representative name, address
  • - Issuance time: within 3 business days of the request date

Article 12 (Free Trials and Promotions)

1. Free Trial

  • - The Company may offer new members a free trial for a certain period
  • - A notification is sent before the free trial period ends
  • - After the free trial ends, it may automatically convert to a paid subscription
  • - If you do not want the conversion, you must cancel before the trial period ends

2. Promotion Codes

  • - Promotion codes cannot be used in combination
  • - Promotion codes have a validity period and cannot be used after it expires
  • - When refunding after using a promotion code, the discount amount is excluded from the refund
  • - Promotion codes are non-transferable

3. Friend Referral

  • - Benefits may be provided to both the referrer and the referee
  • - Referral benefits may change according to the Company's policy
  • - If referral benefits are obtained through fraudulent means, the benefits will be reclaimed and the account suspended

Article 13 (Company's Disclaimer)

In the following cases, the Company is exempt from liability related to payment and refunds:

  • 1. Payment delay or failure due to a system failure of the PG company (payment gateway)
  • 2. Payment delay or failure due to a computer system failure of a financial institution
  • 3. Payment failure due to the user's entry of incorrect payment information
  • 4. Payment failure due to the user's card limit being exceeded, insufficient balance, etc.
  • 5. Refund restriction due to reasons attributable to the user
  • 6. Service interruption due to natural disasters or comparable force majeure

Article 14 (Dispute Resolution)

1. Consultation

- In the event of a dispute related to payment and refunds, the user and the Company shall endeavor to resolve it through mutual consultation

2. Consumer Protection Agencies

- If consultation is not reached, you may apply for dispute mediation to the following agencies:

  • * Korea Consumer Agency (1372 without area code, www.kca.go.kr)
  • * Electronic Commerce Mediation Committee (02-2110-4113, www.ecmc.or.kr)
  • * Consumer Counseling Center (1372 without area code)

3. Competent Court

- If dispute mediation is not reached, a lawsuit may be filed with the competent court under the Civil Procedure Act

Article 15 (Amendment of the Policy)

  • 1. The Company may amend this Policy when necessary and will give notice at least 7 days in advance (30 days in advance for material changes)
  • 2. The amended Policy applies from the announced effective date
  • 3. If the user does not agree to the amended Policy, the user may stop using the service and terminate the use agreement

Article 16 (Customer Support)

Payment and Refund Inquiries

  • - Email: support@psyda.com
  • - Phone: [phone number]
  • - Operating hours: weekdays 09:00-18:00 (excluding weekends and holidays)
  • - Response time: within 24 hours on business days

Supplementary Provisions

Article 1 (Effective Date)

This Policy shall be effective from January 24, 2026.

Article 2 (Transitional Measures)

For contracts concluded before the enforcement of this Policy, a grace period of 30 days from the effective date of this Policy shall apply, and if no separate objection is raised within the grace period, the user shall be deemed to have agreed to this Policy.