Terms of Service

Article 1 (Purpose)

The purpose of these Terms is to set forth the conditions and procedures for using the PSYDA service provided by the Company, the rights, obligations, and responsibilities between the Company and users, and other necessary matters.

Article 2 (Definitions)

• "Service" means the DSM-5-based mental health diagnosis learning platform and all related services provided by the Company.
• "User" means members and non-members who use the Service provided by the Company under these Terms.
• "Member" means a person who has entered into a service use agreement with the Company and has been granted a member ID.
• "ID" means the email address set by the Member and approved by the Company for the Member's identification and use of the Service.
• "Password" means a combination of letters and numbers set by the Member to confirm that the Member matches the assigned ID and to protect the Member's confidentiality.
• "Paid Service" means various services and content provided by the Company for a fee.
• "Subscription" means a recurring payment method that allows use of paid services on a monthly or annual basis.
• "Organization" means a corporation or institution, such as an educational institution, medical institution, or government agency, that has entered into a separate group use agreement with the Company.
• "Organization Administrator" means a person who has the authority to manage members on behalf of an Organization.
• "Session" means a unit of diagnostic interview learning with an AI client.
• "Content" means all information and materials provided within the Service, such as diagnostic information, learning materials, AI conversations, and analysis results.

Article 3 (Posting and Amendment of Terms)

• The Company posts the contents of these Terms on the initial service screen or a linked screen so that users can easily understand them.
• The Company may amend these Terms to the extent that it does not violate relevant laws, such as the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
• When the Company amends the Terms, it shall announce the effective date and reason for the amendment, together with the current Terms, on the initial service screen from 7 days before the effective date until the day before the effective date. However, in the case of an amendment unfavorable to users, it shall be announced 30 days in advance and individually notified through electronic means such as email and in-service notifications.
• If a user does not expressly express an intention to refuse despite the Company having clearly notified, when announcing or notifying under the preceding paragraph, that the user's failure to express an intention by the effective date of the amended Terms shall be deemed an expression of intent, the user shall be deemed to have agreed to the amended Terms.
• If a user does not agree to the application of the amended Terms, the Company cannot apply the contents of the amended Terms, and in such case the user may terminate the use agreement. However, if there are special circumstances under which the existing Terms cannot be applied, the Company may terminate the use agreement.

Article 4 (Rules Outside the Terms)

Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Guidelines on Consumer Protection in Electronic Commerce established by the Fair Trade Commission, and relevant laws or commercial practices.

Article 5 (Formation of the Use Agreement)

• The use agreement is formed when the user agrees to these Terms and applies for membership, and the Company approves such application.
• When applying for membership, the user must enter their real name and actual information. A user who falsely enters their real name or identifying information cannot receive legal protection and may be restricted from using the Service.
• The Company may refuse an application for membership or subsequently terminate the use agreement in any of the following cases: where another person's name has been stolen; where false information has been entered or the contents presented by the Company have not been entered; where a child under the age of 14 has not obtained the consent of a legal representative (parent, etc.); where the email address is identical to that of an already registered member; where there is a history of violating these Terms or relevant laws; where there is no spare capacity in the service-provision facilities or there is a technical or operational problem; and other cases where the Company deems it necessary based on reasonable judgment.

Article 6 (Change of Member Information)

• Members may view and modify their personal information at any time through the personal information management screen.
• If the information entered at the time of membership application changes, the Member must modify it online or notify the Company of the changes by email or other means.
• The Company is not responsible for any disadvantage arising from failure to notify the Company of the changes in paragraph 2.

Article 7 (Protection and Management of Personal Information)

• The Company strives to protect users' personal information in accordance with relevant laws. The protection and use of personal information are governed by relevant laws and the Company's Privacy Policy.
• Members are responsible for managing their ID and password and must not allow third parties to use them.
• The Company may restrict the use of a Member's ID if there is a risk of personal information leakage, if it is antisocial or contrary to public morals, or if it may be mistaken for the Company or a service operator.
• If a Member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow the Company's guidance.
• In the case of paragraph 4, the Company is not responsible for any disadvantage arising from the Member's failure to notify the Company of such fact, or from the Member's failure to follow the Company's guidance even after notification.

Article 8 (Termination of the Use Agreement)

Article 9 (Provision of the Service)

• The Company provides the following services: a DSM-5-based mental health diagnosis learning system, conversational clinical interview practice with AI clients, a diagnostic criteria matching and feedback system, learning progress and statistical analysis, PDF export of session results, a dashboard for organization administrators (institutional customers), and any other services the Company additionally develops or provides through partnership agreements, etc.
• The Company may divide the Service into certain ranges and separately set available times for each range. In this case, the contents shall be announced in advance.
• The Service is, in principle, provided 24 hours a day, year-round. However, the Company may temporarily suspend all or part of the Service due to reasons such as inspection, maintenance, replacement of service facilities, system upgrades, or network failures, and in such case it shall announce this before or after the fact.

Article 10 (Change and Suspension of the Service)

• The Company may change all or part of the services it provides according to operational and technical needs, where there is a reasonable cause.
• The Company may modify, suspend, or change part or all of the services provided free of charge as required by the Company's policy and operations, and unless there is a special provision in relevant laws, it shall not provide separate compensation to Members.
• In the case of a change to the contents, method of use, or hours of use of the Service, the reason for the change, the contents of the service to be changed, and the date of provision shall be posted on the initial screen of the relevant service for at least 7 days before the change.
• The Company may restrict or suspend all or part of the Service in any of the following cases: where it is unavoidable due to construction such as maintenance of service facilities; where a key telecommunications business operator stipulated in the Telecommunications Business Act has suspended telecommunications service; where there is a national emergency, a failure of service facilities, or a surge in service use that interferes with service use; and other cases where the Company deems it inappropriate to continue providing the Service due to significant reasons.
• In the case of service suspension under paragraph 4, the Company shall announce it in advance. However, this shall not apply where advance notice is impossible due to a service suspension caused by reasons beyond the Company's control.

Article 11 (Provision of Information and Posting of Advertisements)

• The Company may provide Members with various information deemed necessary while using the Service by means such as in-service notices and email.
• The Company may post advertisements on service screens, emails, etc., in connection with the operation of the Service. A Member who receives an email containing advertisements may refuse to receive them from the Company.
• A user's communication or transaction by means such as using advertisements posted on the Service or participating in the promotional activities of advertisers through the Service is entirely a matter between the user and the advertiser. Even if a problem arises between the user and the advertiser, the user and the advertiser must resolve it directly, and the Company bears no responsibility in connection with this.

Article 12 (Management of Posts)

• The copyright of posts created by a Member (session records, notes, etc.) belongs to that Member. However, the Company may use posts registered by the Member without separate consent and free of charge, within a reasonable scope consistent with fair practices stipulated by copyright law, for purposes such as operation, display, transmission, distribution, and promotion of the Service, as follows: reproduction, modification, adaptation, display, transmission, distribution within the Service, and creation of compilation works within a scope that does not harm the work's nature; and providing and displaying the Member's content for promotional purposes through media, news agencies, etc. (provided that in this case the Company shall not provide personal information that can identify the Member without separate consent).
• If the Company wishes to use a Member's posts by means other than the preceding paragraph, it must obtain the Member's prior consent.
• Members may not commercially use materials posted on the Service, such as by arbitrarily processing or selling information obtained through the use of the Service.
• The Company may delete, move, or refuse to register, without prior notice, posts or materials that fall under any of the following: content that severely insults or damages the reputation of other members or third parties; content that distributes or links to material in violation of public order and morals; content that encourages illegal copying or hacking; advertisements for commercial purposes; content deemed to be connected to criminal acts; content that infringes the copyright or other rights of the Company or third parties; content that violates the posting principles set by the Company or does not match the nature of the board; and other content deemed to violate relevant laws.
• The Member shall bear sole civil and criminal liability arising from a Member's post infringing another person's copyright.

Article 13 (Types of Paid Services)

The paid services provided by the Company are as follows, and the specific details can be found on the service screen: BASIC subscription (monthly/annual), PRO subscription (monthly/annual), EDUCATION subscription (for institutions), PROFESSIONAL subscription (for institutions), ENTERPRISE subscription (for institutions), purchase of additional diagnosis packs, purchase of case study packs, certificate issuance, and other paid services determined by the Company.

Article 14 (Formation of the Paid Service Use Agreement)

• A paid service use agreement is formed when a Member selects the paid service they wish to purchase within the Service and enters payment information, and the Company approves it.
• The Company may refuse or withhold approval in any of the following cases: where the name is not real or another person's name has been used; where false information has been entered or the contents presented by the Company have not been entered; where a minor has not obtained the consent of a legal representative; and where there is no spare capacity in the service-provision facilities or there is a technical or operational problem.

Article 15 (Payment Methods)

• The payment methods for paid services are as follows: credit card payment, debit card payment, bank transfer, mobile payment, bank deposit without bankbook, and other payment methods determined by the Company.
• The Company shall send a receipt confirmation notice to the Member when there is a purchase application from the Member.
• A Member who has received a receipt confirmation notice may, in the event of a discrepancy in the expression of intent, immediately request a change or cancellation of the purchase application after receiving the receipt confirmation notice.

Article 16 (Subscription Services)

• Automatic renewal: Subscription services are automatically renewed upon expiration of the subscription period. If a Member does not want automatic renewal, they must cancel auto-renewal at least 24 hours before the subscription period expires.
• Subscription cancellation: A Member may cancel their subscription at any time. If the subscription is canceled, the Service can be used until the end of the current subscription period and will not be automatically renewed thereafter.
• Subscription change: A Member may change their subscription plan at any time. When upgrading to a higher plan, the difference is charged on a pro-rata basis; when downgrading to a lower plan, the changed plan applies from the next payment date.
• Payment failure: If a payment failure occurs during automatic renewal, the Company shall notify the Member, and the Member must change the payment method or pay the outstanding amount within 7 days. If the outstanding amount is not paid within 7 days, the subscription shall be automatically canceled.

Article 17 (Usage Restrictions)

• FREE plan members are subject to the following restrictions: a limit of 10 sessions per month, access to practice mode only, access to only 20 of the 60 diagnoses, and no PDF export.
• BASIC plan members are subject to the following restrictions: a limit of 50 sessions per month and a limit of 10 PDF exports per month.
• Members on the PRO plan or higher have no usage restrictions.
• The Company may impose the following additional restrictions for stable operation of the Service: rate limiting of excessive requests from a single IP within a short time; temporary usage restrictions upon detection of abnormal usage patterns; and temporary service restrictions under server load.

Article 18 (Refund Policy)

• Institutional contract refunds: subject to the conditions specified in the separate contract.

• Refunds are based on the amount excluding VAT, and credit card payment fees, etc., are borne by the Member.

Article 19 (Refund of Overpayment)

If an overpayment occurs, the Company shall refund the full amount of the overpayment by the same method as the payment of the usage fee. However, if a refund by the same method is impossible, the Company shall notify this in advance.

Article 20 (Member Obligations)

• Members must not engage in the following acts: registering false information at the time of application or change; stealing another person's information; changing information posted by the Company; transmitting or posting information other than that determined by the Company (such as computer programs); infringing the intellectual property rights, such as copyrights, of the Company and other third parties; damaging the reputation of, or interfering with the work of, the Company and other third parties; disclosing or posting obscene or violent messages, images, audio, or other information contrary to public order and morals on the Service; using the Service for commercial purposes without the Company's consent; and other illegal or improper acts.
• Members must comply with relevant laws, the provisions of these Terms, usage guidelines and precautions announced in connection with the Service, and matters notified by the Company, and must not engage in other acts that interfere with the Company's work.
• Members may not transfer or gift their right to use the Service or other status under the use agreement to others, nor provide it as collateral.

Article 21 (Educational Purpose of AI-Generated Content)

• Conversations with AI clients provided by this Service must be used only for educational and learning purposes and must not be used as a substitute for actual clinical diagnosis or treatment.
• Members must always obtain expert review before applying information obtained through the Service to actual patients.
• The Company does not guarantee the accuracy, completeness, or timeliness of AI-generated content and is not responsible for any damage arising from blind reliance on it.

Article 22 (Company Obligations)

• The Company shall not engage in acts prohibited by laws or these Terms or contrary to public morals, and shall strive to provide the Service continuously and stably in accordance with these Terms.
• The Company shall establish a security system to protect personal information (including credit information) so that Members can use the Service safely, and shall disclose and comply with its Privacy Policy.
• The Company shall handle opinions or complaints raised by Members in connection with the use of the Service when it deems them justified. With respect to opinions or complaints raised by Members, the Company shall convey the handling process and results to the Member through a board or email, etc.
• The Company shall, without delay, repair or restore facilities when they fail or are lost, for the continuous and stable provision of the Service. However, in the case of a natural disaster, emergency, or other unavoidable circumstance, the Service may be temporarily suspended or stopped.

Article 23 (Disclaimer of Medical Practice)

• The Company is not a medical institution, and this Service does not provide any medical practice.
• This Service is merely a learning tool for mental health diagnosis education and does not provide actual diagnosis, treatment, or counseling services.
• Members must consult a qualified medical professional if they have any concerns related to mental health.

Article 24 (Damages)

• If the Company or a Member causes damage to the other party in violation of these Terms, it is responsible for compensating for such damage. However, this does not apply where there is no intent or negligence.
• Where the Company enters into a partnership agreement with an individual service provider and provides an individual service to a Member, if damage occurs to the Member due to the intent or negligence of the individual service provider after the Member agrees to the individual service terms, the individual service provider shall be responsible for such damage.

Article 25 (Company's Disclaimer)

• The Company is exempt from liability for the provision of the Service if it cannot provide the Service due to a natural disaster or comparable force majeure.
• The Company is not responsible for any failure to use the Service due to reasons attributable to the Member.
• The Company is not responsible for the reliability, accuracy, or other contents of information, materials, or facts posted by Members in connection with the Service.
• The Company is exempt from liability where a transaction, etc., is conducted between Members or between a Member and a third party through the medium of the Service.
• The Company is not responsible in connection with the use of services provided free of charge, unless there is a special provision in relevant laws.
• The Company does not guarantee learning outcomes or the passing of certification exams, etc., that a Member expects from using the Service, and is not responsible for them.
• The Company does not guarantee the accuracy, completeness, or reliability of AI-generated content and is not responsible for any damage arising from a Member's reliance on it.

Article 26 (Governing Law and Jurisdiction)

• Any lawsuit filed between the Company and a Member shall be governed by the laws of the Republic of Korea.
• A lawsuit concerning a dispute arising between the Company and a Member shall be filed with the competent court under the Civil Procedure Act.

Article 27 (Notice to Members)

• When the Company gives notice to a Member, it may do so by in-service notices, email, etc., unless otherwise stipulated in these Terms.
• In the case of notice to all Members, the Company may substitute the notice in paragraph 1 by posting it on the in-service board for at least 7 days.

Article 28 (Attribution of Intellectual Property Rights)

• Copyrights and intellectual property rights to the Service belong to the Company. However, Members' posts and works provided under partnership agreements are excluded.
• The Company grants the Member only the right to use accounts, IDs, content, etc., in connection with the Service according to the use conditions set by the Company, and the Member may not dispose of them by transfer, sale, provision as collateral, etc.
• Among the information obtained by using the Service, Members must not use, for commercial purposes, information whose intellectual property rights belong to the Company by reproducing, transmitting, publishing, distributing, broadcasting, or other means without the Company's prior consent, nor allow third parties to use it.

Article 29 (DSM-5 Copyright)

• The DSM-5 (Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition) diagnostic criteria used in this Service are works of the American Psychiatric Association (APA).
• The Company provides the Service with reference to the DSM-5 diagnostic criteria for educational purposes, and Members must use it only for learning purposes.
• Members may not, without authorization, reproduce, distribute, sell, or commercially use DSM-5-related information provided through the Service.

Article 30 (Dispute Resolution)

• The Company establishes and operates a damage compensation handling body to reflect justified opinions or complaints raised by Members and to process compensation for their damages.
• The Company gives priority to handling complaints and opinions submitted by Members. However, if prompt handling is difficult, the Company shall immediately notify the Member of the reason and the processing schedule.
• With respect to an e-commerce dispute arising between the Company and a Member, if there is a Member's application for damage relief, it may be subject to the mediation of a dispute mediation body entrusted by the Fair Trade Commission or a Mayor/Provincial Governor.